FAQ
Find answers to our most frequently asked questions.
📦 Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping (FREE): 3-5 business days
- Express Shipping ($5): 1-2 business days
All orders are processed within 24 hours on business days.
Do you ship to all US states?
Yes! We ship to all 50 states, including Alaska and Hawaii. Additional shipping time may apply for these locations.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package directly on our website or through the carrier's website.
What if my package is lost or damaged?
Contact our customer service immediately at contact@mynailprinter.com. We'll work with the shipping carrier to locate your package or send a replacement if necessary.
Do you offer international shipping?
Currently, we only ship within the United States. We're working on expanding internationally soon!
🔄 Returns & Warranty
What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
How do I return my nail printer?
Contact our support team at contact@mynailprinter.com
Receive your return authorization number (RMA)
Pack the item securely in its original packaging
Ship it back using the prepaid label we provide
What condition does the product need to be in for returns?
The nail printer should be in its original condition with all accessories, manuals, and packaging. We understand you need to test it, but excessive use may affect your refund eligibility.
When will I receive my refund?
Once we receive and inspect your return (typically 5-7 business days after you ship it), we'll process your refund. It will appear in your account within 3-5 business days.
Is there a warranty?
Yes! Your portable nail printer comes with a 1-year manufacturer's warranty covering defects in materials and workmanship.
💅 Product & Usage
How does the portable nail printer work?
Our nail printer uses advanced inkjet technology to print high-resolution designs directly onto your nails. Simply:
- Apply a base coat and let it dry
- Place your finger in the printer
- Select your design on the app
- Press print and wait 30 seconds
- Apply top coat to seal
What's included in the box?
- Portable Nail Printer (1 piece)
- Ink Cartridge (1 piece) 🎁
- Print Gel (1 bottle)
- Base Gel (1 bottle)
- Color Gel (3 bottles)
- Top Coat (1 bottle)
- Nail Mask (1 bottle)
- Portable Mini LED Lamp (1 piece)
- Nail Cleanser Pads (20 pieces)
- Gel Remover Pads (20 pieces)
- Nail Guard Stickers (10 pieces)
- Power Adapter (1 piece)
- User Manual (1 piece)
How long do the printed designs last?
With proper application and a quality top coat, designs typically last 7-14 days, similar to regular nail polish.
Can I use my own nail polish with the printer?
Yes! The printer works over any nail polish color. Light colors work best for vibrant prints, but you can experiment with any shade.
How many nails can I print on a single charge?
A full charge provides approximately 550-620 nail prints, depending on design complexity.
📱 App & Compatibility
Is the app free?
Yes! The basic app is free and includes 500+ designs. Premium designs and features are available through an optional subscription.
What devices are compatible?
Our app works with:
- iPhone (iOS 12.0 or later)
- Android (6.0 or later)
- iPad and Android tablets
Can I upload my own images?
Absolutely! You can upload photos, create custom text, or even use your own artwork. The app will optimize them for nail printing.
Do I need WiFi to use the printer?
The printer connects via Bluetooth, so no WiFi needed! However, downloading new designs requires an internet connection.
🔧 Maintenance & Troubleshooting
How do I clean my nail printer?
Use the included cleaning kit weekly:
- Wipe the exterior with a soft, damp cloth
- Clean the printing area with the provided swabs
- Run the automatic cleaning cycle in the app
My prints are coming out blurry. What should I do?
Ensure your nails are completely dry before printing
Check that your finger is properly positioned
Clean the print head using the app's maintenance feature
Make sure you're using genuine ink cartridges
How often do I need to replace ink cartridges?
Each cartridge prints approximately 500-600 nails, depending on design complexity. Replacement cartridges are available on our website.
The printer won't connect to my phone. Help!
Ensure Bluetooth is enabled on your device
Restart both the printer and your phone
Delete and reinstall the app
Check that your printer is charged
Contact support if issues persist
💰 Orders & Payment
What payment methods do you accept?
We accept:
- All major credit cards (Visa, Mastercard, Amex, Discover)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Is my payment information secure?
Yes! We use SSL encryption and never store your credit card information. All payments are processed through secure, PCI-compliant payment processors.
Can I cancel or modify my order?
You can cancel or modify your order within 1 hour of placing it. After that, please wait for delivery and use our 30-day return policy if needed.
Do you offer discounts?
Sign up for our newsletter to receive exclusive discounts and early access to sales! We also offer bundle deals and seasonal promotions.
🎨 Design & Features
How many designs are available?
Our library includes 2,000+ designs and growing! Categories include:
- Seasonal & holidays
- Patterns & textures
- French tips & classics
- Characters & emojis
- Custom text options
Can I print on gel or acrylic nails?
Yes! The printer works on natural nails, gel, acrylic, and press-on nails. Just ensure the surface is smooth and clean.
What's the maximum nail length it can print on?
The printer accommodates nails up to 1.5 inches long. For longer nails, you may need to print in sections.
Can children use this printer?
Yes! It's safe for children 8+ with adult supervision. The ink is non-toxic and water-based. Many parents love it for birthday parties!
📞 Customer Support
How do I contact customer service?
Email: contact@mynailprinter.com
Live chat: Available on our website Mon-Fri 9am-6pm EST
Response time: Within 24 hours
Do you have video tutorials?
Yes! Visit our YouTube channel or check the 'Tutorials' section in the app for step-by-step guides.
Where can I buy replacement parts and ink?
All accessories and replacement parts are available on our website under the 'Shop Accessories' section.
I'm having issues not listed here. What should I do?
Please reach out to our support team! We're here to help and ensure you have the best experience with your nail printer.
Still have questions?
Don't hesitate to contact us at contact@mynailprinter.com. We're here to help you create beautiful nails! 💅✨